Shipping & Returns

How do we ship your new plush to you?

All our plush are shipped to you using FedEx International or Reginal Economy in boxes designed to fit your new plush friend. We ship to Europe, North America and the rest of the world in roughly 3-5 business days. 

We care for our plush

	Before shipping out your new plushy friend, we give them a nice bush to get rid of any loose fur and make them look fantastic. Next we wrap them in a comfy cotton bag to keep them safe and protected during their travels to you. The bag can also be re-used and is perfect to keep your new friend safe on many adventures.
We then pack them in a box so they don't get crushed and misshapen during their travels.

Important Shipping Information & Returns

TL;DR (yes its long):

Yes, we ship to you. Add a plush to your cart to find out how much its going to cost. Customs charges are not shown and are your responsibly to pay when it enters your country. You'll have your new cuddly friend in roughly 3-5 business days and should you need to send them back (are you sure you want to??) that's ok, but get in touch with us first.

Where do we ship too? How much? And how long does it take

We aim to ship our plush all over the world using our shipping partner FedEx. There are a few countries where there are some restrictions, which means we can't ship there. But this list is very short and if you can't find your country at checkout or no shipping options are displayed, get in touch with us!

How much is shipping going to cost?

We will show you how much it will cost during the checkout process. Because we want to give you the best possible price, service and packing option, it is really difficult to publish a flat rate for shipping. If you don't see shipping rates or you think we can make it even cheaper and better, do get in touch with us!

How long will it take?

3-5 business days, well that is what FedEx claims for it's International Economy service. That said, actual delivery times may be quicker or slower. Things like weather, customs inspections and unforeseen delays are sadly out of our control, but we do try our best to get your new friend to you as quick as possible.

Why do we prefer to use FedEx rather than, say a regular postal service?

In our number of years of shipping things all over the world, we have always suffered problems with regular postal services. We have seen everything; long delays, refused at customs, returned to us because of address issues and we've even had our parcels re-labelled at sorting centres with another parcel's label and address. All this and long shipping times has taught us that regular postal services are not great. 

Tax and Customs Duties

Is Tax applied to my order? Yes and No.

If you are in Europe or in the United Kingdom and your cart is below £135, then we have to add the correct amount of tax for your order. This is included in the price and is shown on the cart page. Please do be aware that when you change the shipping country to another one, the amount of tax will change and this will be reflected in the prices. 

If you are outside of Europe or you are in the United Kingdom and your cart is over £135 we do not add tax to your order. Whilst we do our best to show you the total cost of your new cuddly friend, there maybe import duties and tax applied when they arrive in your country. We are not responsible for these fees/charges, they are payable by you. We are working on a way to show you the full cost including these fees and charges, but we are not there just yet.

Returns

Are you sure you want to return your cuddly friend? Really sure? It's ok.

Should you need to return your plush to us within the 'Cooling off' 14 day period, please get in touch with us as we can help you with returning your plush via FedEx. During this cooling off period, you don't need to tell us why you are returning your plush, we want to help you (and ourselves) avoid any large charges for shipping and so on. 

Should a manufacturing defect come to light within 2 years, it could be covered by the manufacturers warranty. If it should happen, please get in touch with us and include some pictures. This does not include normal wear and tear.